Inclement Weather Service Updates from Storm on May 28, 2024

Updated 9 p.m. May 30, 2024

The City of Dallas is monitoring impacts from inclement weather and will update this site to inform residents of City Service modifications for May 28, 2024.

Multi-Agency Resource Center – June 1, 2024 and June 2, 2024 

The City of Dallas, in partnership with Dallas Independent School District, is sponsoring a Multi-Agency Resource Center (MARC) to provide essential recovery services from governmental and nongovernmental agencies to residents impacted by the May 28, 2024 severe weather.  

City of Dallas Multi-Agency Resource Center (MARC)

Saturday, June 1 and Sunday, June 2, 2024

8 a.m. to 8 p.m.

Truett Elementary 1810 Inadale Ave, Dallas, TX 75228

Essential recovery services from governmental and nongovernmental agencies

No RSVP required. Visit for more information.

If you have been affected by the May 28, 2024 severe weather, please visit the following webpage for a list of City of Dallas Respite Centers –  Respite Centers

Si ha sido afectado por el clima severo del 28 de mayo de 2024, por favor visite la siguiente página web para ver una lista de los Centros de Respiro de la Ciudad de Dallas – Centros de Respiro

Call 911 in an emergency if you need police, fire or EMS. 

An emergency includes medical events, fire, serious vehicle crash with injury, a crime in progress, or a life-threatening event. 

Otherwise, call 311 or file an online report for eligible non-emergencies. 

  • Oncor reports 66,580 customers in Dallas are still without power.  Crews are working to restore power as quickly as possible, but it could take into the weekend to complete repairs.  We are coordinating with Oncor to identify the multi-family and senior living properties that remain without power and asking that they prioritize them. Power has been restored to Midpark Tower, one of the multi-family facilities impacted.
  • Oncor officials urge homeowners to inspect the inside and outside their home for signs of electrical damage that could be causing an outage. If so, they will need to call an electrician.
  • City facilities including recreation centers and libraries will be open Friday for residents. Any resident with unmet needs due to the storm or power outage, including downed trees, are being encouraged to call 311 for assistance.  Residents who know of a neighbor who might need assistance are also encouraged to call 311 and report the address for “welfare check”.
  • The city’s debris collection team is continuing to identify and clear fallen trees from major thoroughfares and residential roadways. Citizens can report downed trees and debris in roadways by calling 311. Operators will forward road blockage information to the appropriate crews. Using mapping tools, data from the 311 calls identifies where crews should focus clean up efforts.
  • The debris removal team is made up of over 50 crews and 318 city employees working in the field.
  • For tree debris on private property, residents are advised to please stack debris adjacent to the street.  The city has waived enforcement for early placement for pick-up.  In addition, the city will allow tree debris pick-up of up to 20 cubic yards for the next 15 days.  Household bulk items are not included.

UPDATES MAY 29, 2024

Residents are encouraged to be aware of high-water conditions 

The heavy rainfall may create high-water conditions throughout the City. The public is advised to be smart, use caution and heed all warning signs when approaching flooded streets, streams, or any body of water. Turn Around. Don’t Drown. 

Observe these basic safety rules. They could save your life. 

  • Heed all warning signs 
  • Watch for rising water levels 
  • Know where high ground is and move there quickly if you see or hear rapidly rising water 
  • Do not attempt to cross through flowing water or standing water when you do not know its depth 
  • Do no try to drive through flooded areas — most flood-related deaths occur in automobiles 
  • If your vehicle stalls, abandon it and seek higher ground immediately 
  • Be especially cautious at night 
  • Follow the advice of local emergency management officials before going on area lakes or rivers 

The public is advised to follow the National Weather Service recommendation, “Turn Around. Don’t Drown.” and be aware of the dangers of driving or walking into flooded areas. 

Oncor Updates

We are currently monitoring and responding to outages caused by thunderstorms producing large hail and wind gusts up 80 mph in DFW and surrounding areas. Severe storm watches and warnings remain in effect for parts of our service area. We appreciate your patience as we work as quickly and safely as possible to restore power. 

To report a power outage or check the status, text OUT to 66267, use the MyOncor app, click “Report an Outage” on the map, or call 888-313-4747. 

Safety for our teams and the public remains Oncor’s number one priority. If you see a downed power line, please stay away, keep pets and others away and call 911 immediately. 


Garbage and recycle collections are delayed one day this week for all Sanitation customers beginning Tuesday, May 28. Tuesday routes will be collected on Wednesday, Wednesday routes on Thursday, Thursday routes on Friday, and Friday routes on Saturday.  Collection may be further delayed for streets or alleyways that remain blocked due to down trees. Sanitation asks that property owners/controllers clear streets/alleys from any debris originating from their property.  Down trees may also be reported to 311 by phone or by clicking here.

Sanitation customers may place storm debris at the curb now. Please place debris in 2 piles: 1 for vegetative yard debris, and 1 for other storm debris such as building materials. Up to 20-cubic yards will be collected at no additional cost. Any amount over this limit placed at the curb and collected by Sanitation will be billed at the rate of $60 per 5 cubic yards, billed in 5 cubic yard increments.  All other program rules related to placement, size of cuttings, and prohibited items still apply.  Click here for more information.

All Dallas residents may self-haul waste to the landfill or a transfer station at no cost. See rules and hours of operation here. Residents may also consider utilizing debris removal services of a private company, which may be able to remove debris more quickly and remove larger volumes at less cost.
There are large volumes of storm debris citywide. Sanitation is rapidly scaling up the number of crews to collect debris through use of on-call contractor services, but it will likely take several months to collect all debris and return to a normal brush and bulky item collection schedule. Customers are asked to hold or self-haul non-storm related brush and/or bulky items until all storm debris has been collected.

Property owners that do not receive brush and bulky item collection services from the Department of Sanitation, such as businesses and apartment complexes are responsible for their own debris removal. They may contact their solid waste provider for guidance on this.

Public Works
Public Works has crews spread out throughout the city responding to 311 calls. The crews are cutting up large trees and moving them to the curb for Sanitation Brush Buster crews to remove. The team will be working round the clock this week to clear the down trees as quickly as possible.


Stay safe on the roads during severe weather!

Traffic Signals:

If a traffic signal is flashing or without power, treat the intersection as a four way stop. Proceed cautiously.

Proceed through intersections with caution, even if you have a green light or the right of way.

If you see fallen wires, poles or other potentially dangerous debris, do not approach, attempt to move, or drive over them.

Dallas Libraries

Lochwood Branch closed (no power) and Oak Lawn Branch closed (no power).

Park Forest closed (no power).

Dallas WIC Clinics Status

Office of Community Care Clinic Location (

All Dallas WIC clinics are open today with the exception of Northwest Hwy due to power outage.

Development Services

  • The DSD’s Southeast District Office will remain closed due to a power outage. We encourage residents to visit us at the Oak Cliff Municipal Center, Northeast, or Southwest offices for assistance.
  • Contact Oncor for any electrical outages you are experiencing.  If Oncor requires repairs by an electrician and a City inspection is requested, have your electrician call one of the following:
    • Trey Kneggs
      O: 214-948-4466
      C: 972-896-8072
    • Mike Anguiano
      O: 214-948-4472
      C: 214-546-1996

DART Service Alerts

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